Shipping policy

Karuka Shipping Policy

At Karuka, we are committed to ensuring that your shopping experience is seamless and enjoyable from start to finish. Below is our detailed shipping policy to keep you informed about how and when you can expect your order to arrive.

Shipping Rates & Delivery Times

Domestic Shipping (Within the U.S.):

• Standard Shipping: customer subject to carrier fees and restrictions
• Express Shipping: customer subject to carrier fees and restrictions
• Overnight Shipping: customer subject to carrier fees and restrictions

International Shipping:

• Standard International Shipping: customer subject to carrier fees and restrictions
• Express International Shipping: customer subject to carrier fees and restrictions
  

 

Processing Time

Orders are typically processed within the timeframe set by the supplier and carrier. Please note that processing time may be slightly longer during peak seasons or promotional events. 

Shipping Restrictions

Please provide a valid street address for delivery. We are bound by the restrictions of our third-party suppliers, see supplier shipping restrictions.

Order Tracking

After your order has shipped, You can track your package through the carrier's website for real-time updates.

Lost or Damaged Packages

If your package is lost or damaged during transit, please immediately contact our customer service team or the third supplier's customer service at karukaorders@gmail.com .We will work with the carrier to resolve the issue quickly.

Customs, Duties, and Taxes

For international orders, any customs duties, taxes, or fees are the responsibility of the customer. These charges vary by country and are not included in our shipping rates.